Interior Design Trade Program: FAQ

Spoonflower Trade offers a competitive discount on all orders that contain trade approved items, a yearly allowance of free swatches, access to exclusive promotions and dedicated customer service. Read The Benefits of Spoonflower Trade for more information.

You can! We offer free and unlimited 8” x 8” swatches of any trade fabric and 12” x 24” swatches of our wallpapers. When viewing a design you’re interested in testing, select “Test Swatch” under the Size drop down menu and drop the item into your cart. As long as you are signed into the same account that was approved for the Trade program, your Test Swatch will be free.

Keep in mind that not all of our fabrics fall into the approved for trade list. Please see list below what is eligible under this program.

 

Since your order is print-on-demand, we only produce the amount you need for your project. While this is a great tool for personalization and reducing our ecological impact, it also means we are not able to offer CFAs. However, we do offer free Test Swatches for all patterns and fabrics through the Trade Program. Please review the following:

Keep in mind that each order is its very own dye lot. While large color shifts between orders should not be an issue, there may be slight variation between orders placed and printed at different times. That said, with our digital printing process, we actually see a lot less variation between orders than traditional manufacturers see between runs of a material. However, if you do receive an order that is not to your standard let us know right away. We’re happy to work with you to make sure our products meet your expectations.

As a print-on-demand business, we do require up-front payment in full. We are unable to accept purchase orders with net terms. If you need to know how much your order will cost, review the article Determining Prices When Purchasing from Spoonflower so you can prepare necessary documents.

Members of our Trade program receive access to our dedicated team of trade support specialists. They’re available to answer all your questions regarding ordering from Spoonflower, the products we offer and more. Send an email to trade@spoonflower.com with your question, and you should hear back within 1-2 business days.

If you are a business owner interested in being exempt from sales tax in your state learn how to submit your qualifying information in the article US State Sales Tax and Exemption FAQ.

Before submitting your Trade application, it is a great idea to create a free Spoonflower account using the email address you plan to use when ordering through our Marketplace.

Here is a link to the application page. Instructions are clear and it should only take a few minutes.

You will need to upload one of the following qualifying documents

• a business card showing your design profession
• a business license
• a professional trade association membership card

You also need to share a link to a website showcasing your work. If your firm doesn't don't have an active internet address, you may share a social media handle or link to another address that clearly showcases your work. Another option would be enter spoonflower.com as your url and then concurrently submit a portfolio with images to trade@spoonflower.com from your email account of record.

It takes 48-72 hours to process your application. Be on the lookout for any follow up emails seeking additional information to complete your application.

If you are accepted to the program, you will receive an email with instructions on how to activate your account. 

Moving forward, you will need to place all orders under the same email address used to apply to the program. Therefore, be sure to share relevant account information with other people in your firm.

Here are links to some essential help articles:

Discover: Welcome to Spoonflower: The Print-on-Demand Difference.

Learn: Searching the Spoonflower Marketplace

Learn: Visualizing Size and Scale of Marketplace Designs

Shop: How to Place an Order

You can, if you all order from the same centralized email address that was approved for your Trade Account. If you need to order using different email address, or have some other reason to keep your orders separate, each person will need to apply and set up a Trade Account under their personal email so we can properly set them up in the system.

We print on a range of products. For a general overview, click into Products and Programs or link directly into Fabric Specifications and Details, Choosing the Best Wallpaper and Home Decor: Specifications and Details for class specific information.

Our blog is also ripe with helpful articles, trade-focused resources and trend reports:

• Interior Design
• Home Decor
• Inspiration
• Trend Reports

The Spoonflower Interior Designer Trade discounts apply to the following products:
 

Our finished Home Decor products are not included in the Trade discount. These products are available for purchase at retail price through Spoonflower.com.

 

You can get a broad overview of the best upholstery fabric in our line up by reading Upholstery 101: How to Repurpose Old Furniture.

For a luxe look, we recommend our Celosia Velvet™ and Performance Velvet. These fabrics both offer heavyweight durability for upholstery, while providing a soft and luxurious hand and finish.

The abrasion scores for our upholstery weight fabrics can be found in the FABRIC DETAILS section on each of the following product pages. Simply scroll down for the most up-to-date information.

• Linen Cotton Canvas
• Dogwood Denim™
• Cypress Cotton Canvas
• Celosia Velvet™
• Performance Linen
• Recycled Canvas
• Performance Velvet
   

All of our fabric and wallpapers are produced exclusively at mills that have the same values in social responsibility, sustainability, and environmental impact as we do here at Spoonflower. We currently have long term partnerships with mills in the United States, Europe, and Asia.

Our fabrics are not pre-washed before shipping but you will discover that our most of our fabrics soften after washed, and over. Review Caring for Your Spoonflower Products for more information, or reach out to a trade specialist at trade@spoonflower.com.

Depending on the substrate, our fabrics, wallpapers and finished home decor products adhere to a range of specifications from flammability ratings to abrasion resistance. Answers for many questions can be found in Environmental Sustainability and Health & Safety FAQ. For any additional questions, please reach out to a trade specialist at trade@spoonflower.com.

If you are looking for a Type II wallpaper option, you may be interested in our Vinyl or Non-Pasted Wallpaper. Our Type I options are are Grasscloth and Metallic. We also offer five upholstery fabrics that you may be interested in: Recycled Canvas,Celosia Velvet™,Performance Velvet, Dogwood Denim™, and Cypress Cotton Canvas.

Review Caring for Your Spoonflower Products for product specific information.

Designers will often include the scale of their design elements in the title of their design allowing you to search for designs by scale. Searching '2 inch', for example, may return designs that have such a designation in the design title.

Each design you see in the Marketplace was created by an individual artist who retains control over their work. Therefore, we are unable to change colors and scale without their permission.

We invite you to reach out to the artist of any pattern in the Marketplace. They may be interested in working with you to create the perfect pattern for your project. Learn more in Customizing Marketplace Designs.

It is always best to start with a sample, so please take advantage of your Test Swatch benefit before ordering the full amount for your project.

Learn more about color matching in various conditions and for personal designs in the article How Can I Make Sure My Design is the Color I Want?

To find a coordinating pattern for a design you like, start by searching the artist's collections for complementary patterns. Look for the All Collections link within the artist's shop. Learn more in the following articles:

• Collections Overview
• Finding Coordinating Designs and Fabrics

Spoonflower designers often include email addresses or links to other websites on their profiles through which you could contact them. When you are on a design page, you can click on the designer's screenname -it should be underlined next to the title of the design. Then, you'll see the designer's shop and profile. If they have any contact information, it will be on the left-hand side beneath their profile picture. Learn more in Customizing Marketplace Designs. 

Production times ebb and flow based upon the seasons and our promotional calendar. You can bookmark the article How Long Will It Take to Get My Order to stay on point with our current production times, or simply refer to the estimated delivery time on any product page.

It is important to remind you that because each order print-on-demand, production will not start until your order is placed. Fabric and wallpaper ship from our facility in approximately 7-10 days, while home decor products ship in around 10-15 days.

If you are working on a deadline, remember that we do offer three production schedules and two ship methods. Learn more in Shipping Rates and Delivery Options.

Once you have received confirmation into the Trade program and have verified your account, simply search our website for your designs, drop Test Swatches with the proper fabric types into your cart and place the order. Your benefit should be applied automatically!

At this time, you must place your order from a computer or mobile device. You can find out more here: How to Place an Order. Once your items are in your cart review Checking Out.

Unfortunately, no. If you wish to order test swatches and additional items, we recommend placing the test swatches in a separate order. This will ensure that the test swatches are processed at no cost to you and then the trade discount can be applied to any other items. As always, be sure you are logged into your account when you do this.

Wallpaper installers often suggest that someone order by square footage, but we do it a bit differently here at Spoonflower. It is always important to have wall measurements - width and height for each wall - at the ready. From there, you can enter your measurements into our wallpaper calculator. 

Of course, how much to order will depend on the paper type, as well. Review the following articles for a crash course:

• Choosing the Best Wallpaper
• Wallpaper Terms and FAQ
• How to Order Wallpaper

We are not able to place an order by phone or by email, but you can access our site through your mobile device and order through your preferred web browser. Be sure to sign in to your account to access all your benefits.

To protect your items from any damage in transit, orders that include different product types will ship separately. This also helps to avoid any unnecessary delays, since some items are constructed in different locations on different timelines. Learn more in Returns and Exchanges.

The happiness of our customers is extremely important to us. Each and every Spoonflower order is printed and/or sewn for the individual who orders it, which means that we cannot re-stock and re-sell material that is returned to us. If you receive a flawed or damaged order, we are always willing to replace or refund it. If you wish to return an order for some other reason, we are happy to work with you to ensure you have the fabric, wallpaper or home decor products you love. Learn more about our Happiness Guarantee.

The installation instructions for our wallpaper vary depending on the wallpaper type you select. Here are the installation instructions for each of our four products:

• Pre-Pasted Wallpaper
• Peel and Stick Removable Woven Wallpaper
• Non-Pasted Wallpaper
• How to Install Spoonflower Grasscloth Wallpaper

• Send us a message via our Contact Us form
• Email us using your preferred address: trade@spoonflower.com. We respond to each message as quickly as possible and are happy to help with any questions you have. 

• To live chat with a member of our Help Team, click the Help button in the bottom right corner of the page and follow to prompts to guide you to an agent when chat is available.

Sign into your account and access your Account Settings through the icon in the upper right corner of the site. Click into the Orders tab to review your Order History. Most orders will show a link to generate a digital invoice. If that option is not available please email trade@spoonflower.com or contact us here.