The Spoonflower Trade program offers Interior Designers and architects trade pricing, access to free swatches, a dedicated customer service team and more.
If you are new to Spoonflower, review How It Works and the Spoonflower products pages - including fabric and wallpaper - to learn more about our process and product line. For any other questions about the program, please contact us directly and we hope to get back to you within 24 business hours.
▶ What are the benefits of the Trade program?
Spoonflower Trade offers a competitive discount on all orders, a yearly allowance of free swatches, access to exclusive promotions and dedicated customer service. Link into The Benefits of Spoonflower Trade for the specifics.
▶ What is the difference between the Trade Program and Wholesale Program?
The Trade program is exclusively for interior design professionals. Our wholesale program is available for any customer buying large quantities of fabric.
Learn more about the Promotions and Discounts found in the Spoonflower Marketplace.
▶ Can I receive Test Swatches swatches or product samples of any Marketplace design?
You can! We offer free and unlimited 8” x 8” swatches of any fabric and 12” x 24” swatches of our wallpapers. When viewing a design you’re interested in testing, select “Test Swatch” under the Size drop down menu and drop the item into your cart. As long as you are signed into the same account that was approved for the Trade program, your Test Swatch will be free.
▶ Do you offer Cuttings for Approval (CFAs)?
Since your order is print-on-demand, we only produce the amount you need for your project. While this is a great tool for personalization and reducing our ecological impact, it also means we are not able to offer CFAs. However, we do offer free Test Swatches for all patterns and fabrics through the Trade Program. Please review the following:
Since every Spoonflower product is print-on-demand, each order is its very own dye lot. While large color shifts between orders should not be an issue, there may be slight variation between orders placed and printed at different times. That said, with our digital printing process, we actually see a lot less variation between orders than traditional manufacturers see between runs of a material. However, if you do receive an order that is not to your standard let us know right away. We’re happy to work with you to make sure our products meet your expectations.
▶ Do you accept purchase orders with net terms?
As a print-on-demand business, we do require up-front payment in full. We are unable to accept purchase orders with net terms. If you need to know how much your order will cost, review the article Determining Prices When Purchasing from Spoonflower so you can prepare necessary documents.
▶ Do you provide Trade program members with an account manager or agent?
Members of our Trade program receive access to our dedicated team of trade support specialists. They’re available to answer all your questions regarding ordering from Spoonflower, the products we offer and more. Send an email to email@example.com with your question, and you should hear back within 1-2 business days.
▶ Do you offer tax exemption for business owners?
If you are a business owner interested in being exempt from sales tax in your state learn how to submit your qualifying information in the article US State Sales Tax and Exemption FAQ.
▶ How do I set up my business account with Spoonflower?
Before submitting your Trade application, it is a great idea to create a free Spoonflower account using the email address you plan to use when ordering through our Marketplace.
▶ How do I apply? What information do you need?
Here is a link to the application page. Instructions are clear and it should only take a few minutes.
You will need to upload one of the following qualifying documents
- a business card showing your design profession
- a business license
- a professional trade association membership card
You also need to share a link to a website showcasing your work. If your firm doesn't don't have an active internet address, you may share a social media handle or link to another address that clearly showcases your work. Another option would be enter spoonflower.com as your url and then concurrently submit a portfolio with images to firstname.lastname@example.org from your email account of record.
▶ I applied for the Trade Program. Now what?
It takes 48-72 hours to process your application. Be on the lookout for any follow up emails seeking additional information to complete your application.
If you are accepted to the program, you will receive an email with instructions on how to activate your account.
▶ I was accepted into the Trade Program. Now what?
Moving forward, you will need to place all orders under the same email address used to apply to the program. Therefore, be sure to share relevant account information with other people in your firm.
Here are links to some essential help articles:
Shop: How to Place an Order
▶ Can I include design partners on my Trade account?
You can, if you all order from the same centralized email address that was approved for your Trade Account. If you need to order using different email address, or have some other reason to keep your orders separate, each person will need to apply and set up a Trade Account under their personal email so we can properly set them up in the system.
▶ What fabrics, wallpapers and home decor products do you offer?
We print on a range of products. For a general overview, click into Products and Programs or link directly into Fabric Specifications and Details, Choosing the Best Wallpaper and Home Decor: Specifications and Details for class specific information.
Our blog is also ripe with helpful articles, trade-focused resources and trend reports:
▶ What are the best fabrics for upholstery projects?
You can get a broad overview of the best upholstery fabric in our line up by reading Upholstery 101: How to Repurpose Old Furniture.
▶ What fabric options do you recommend for a more luxe finish?
▶ What is the abrasion score for your fabrics?
The abrasion scores for our upholstery weight fabrics can be found in the FABRIC DETAILS section on each of the following product pages. Simply scroll down for the most up-to-date information.
▶ Where do you source your fabrics and wallpapers?
All of our fabric and wallpapers are produced exclusively at mills that have the same values in social responsibility, sustainability, and environmental impact as we do here at Spoonflower. We currently have long term partnerships with mills in the United States, Europe, and Asia.
▶ Are fabrics pre-treated or pre-washed?
Our fabrics are not pre-washed before shipping but you will discover that our most of our fabrics soften after washed, and over. Review Caring for Your Spoonflower Products for more information, or reach out to a trade specialist at email@example.com.
▶ Do your fabrics, wallpapers and finished home decor products adhere to health and safety specifications?
Depending on the substrate, our fabrics, wallpapers and finished home decor products adhere to a range of specifications from flammability ratings to abrasion resistance. Answers for many questions can be found in Environmental Sustainability and Health & Safety FAQ. For any additional questions, please reach out to a trade specialist at firstname.lastname@example.org.
▶ What products are appropriate for commercial applications?
If you are looking for a commercial-grade wallpaper option, you may be interested in our Non-Pasted Traditional Pebble Wallpaper or Grasscloth Wallpaper. We also offer five upholstery fabrics that you may be interested in: Recycled Canvas,Celosia Velvet™,Performance Velvet,Dogwood Denim™, andCypress Cotton Canvas.
▶ Where can I find the care instructions for Spoonflower products?
Review Caring for Your Spoonflower Products for product specific information.
▶ Can I search for a design by scale? (e.g. 'I want a 2-inch pattern')
Designers will often include the scale of their design elements in the title of their design allowing you to search for designs by scale. Searching '2 inch', for example, may return designs that have such a designation in the design title.
▶ Can I change the scale or color of a design?
Each design you see in the Marketplace was created by an individual artist who retains control over their work. Therefore, we are unable to change colors and scale without their permission.
We invite you to reach out to the artist of any pattern in the Marketplace. They may be interested in working with you to create the perfect pattern for your project. Learn more in Customizing Marketplace Designs.
▶ How do I know the colors will match the rest of my space?
It is always best to start with a sample, so please take advantage of your Test Swatch benefit before ordering the full amount for your project.
Learn more about color matching in various conditions and for personal designs in the article How Can I Make Sure My Design is the Color I Want?
▶ How might I find the coordinating patterns or solids for a design?
To find a coordinating pattern for a design you like, start by searching the artist's collections for complementary patterns. Look for the All Collections link within the artist's shop. Learn more in the following articles:
▶ How can I connect with a surface artist to collaborate on a custom design collection?
You are always welcome to contact any artist in our Marketplace. Find the Connect button underneath their profile photo in their Shop to send a direct message. Learn more:
▶ What is the lead time on your fabric, wallpaper and home decor?
Production times ebb and flow based upon the seasons and our promotional calendar. You can bookmark the article How Long Will It Take to Get My Order to stay on point with our current production times, or simply refer to the estimated delivery time on any product page.
It is important to remind you that because each order print-on-demand, production will not start until your order is placed. Fabric and wallpaper ship from our facility in approximately 7-10 days, while home decor products ship in around 10-15 days.
If you are working on a deadline, remember that we do offer three production schedules and two ship methods. Learn more in Shipping Rates and Delivery Options.
▶ How do I get my Test Swatches?
Once you have received confirmation into the Trade program and have verified your account, simply search our website for your designs, drop Test Swatches with the proper fabric types into your cart and place the order. Your benefit should be applied automatically!
▶ How do I place an order?
▶ Can you help me determine how much wallpaper to order?
Wallpaper installers often suggest that someone order by square footage, but we do it a bit differently here at Spoonflower. It is always important to have wall measurements - width and height for each wall - at the ready. From there, you can enter your measurements into our wallpaper calculator.
Of course, how much to order will depend on the paper type, as well. Review the following articles for a crash course:
▶ Can I place an order by mobile device, email or phone?
We are not able to place an order by phone or by email, but you can access our site through your mobile device and order through your preferred web browser. Be sure to sign in to your account to access all your benefits.
▶ I ordered both wallpaper and Home Decor, but shipment is missing items. Where is the rest of my order?
To protect your items from any damage in transit, orders that include different product types will ship separately. This also helps to avoid any unnecessary delays, since some items are constructed in different locations on different timelines. Learn more in Returns and Exchanges.
▶ Can I return or exchange what I ordered?
The happiness of our customers is extremely important to us. Each and every Spoonflower order is printed and/or sewn for the individual who orders it, which means that we cannot re-stock and re-sell material that is returned to us. If you receive a flawed or damaged order, we are always willing to replace or refund it. If you wish to return an order for some other reason, we are happy to work with you to ensure you have the fabric, wallpaper or home decor products you love. Learn more about our Happiness Guarantee.
▶ How do you install your wallpaper?
The installation instructions for our wallpaper vary depending on the wallpaper type you select. Here are the installation instructions for each of our four products:
▶ What are the best ways to contact Spoonflower?
- Send us a message via our Contact Us form
- Email us using your preferred address: email@example.com. We respond to each message as quickly as possible and are happy to help with any questions you have.
- To live chat with a member of our Help Team, click the Help button in the bottom right corner of the page and follow to prompts to guide you to an agent when chat is available.
▶ How can I access an invoice?
Sign into your account and access your Account Settings through the icon in the upper right corner of the site. Click into the Orders tab to review your Order History. Most orders will show a link to generate a digital invoice. If that option is not available please email firstname.lastname@example.org or contact us through help.
▶ How can I reorder the same items?
If you have the Design ID from the previous order, you can simply search our site by that number. However, you can link into your Order History through Account Settings and review all your previous purchases. Learn more in the reordering section here.