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Spoonflower PLUS Program

Spoonflower PLUS is an annual service that offers special benefits to customers, including preferred shipping methods, access to improved turn times and a dedicated support team.

Purchase Spoonflower PLUS first to activate your membersip benefits and they will automatically apply to any subsequent purchases until your membership expires in one year. While Terms and Conditions for Spoonflower PLUS offers the finer print and important details, the following sections covers the basics:

Production and Print Times

Shipping
Dedicated Support

FAQ

 

 

Production and Print Times

Standard Production

When you order Standard production the following applies:

  • Orders placed on Standard with the PLUS membership will ship within 1 week.
    • For example, if your order is placed on a Tuesday (UTC time), it will ship the following Tuesday.
    • Or, if your order is placed on Saturday or Sunday (UTC time), it will ship the Monday that immediately follows the next weekend. 

 

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NOTE: Holidays may impact business days.

 

Guaranteed and Rush Production

The posted price for production and shipping when checking out is a blend of faster production and expedited shipping. With PLUS:

  • Additional costs for Guaranteed and Rush service are half-price
  • Guaranteed orders are processed on the same 1 week turn time as standard orders, but will ship via UPS two-day within the USA and by UPS Worldwide Expedited internationally to deliver between 2-5 days
  • Rush orders print within 2-3 business days and will ship via UPS two-day within the USA and by UPS Worldwide Expedited internationally to deliver between 2-5 days

 

Home Decor Orders

Home decor orders must be printed and constructed, they are not eligible for expedited production. Orders may take an additional 1-3 weeks for production and cannot be shipped by Guaranteed or Rush delivery. Add the item to your cart to see the current production estimate. 

 

Shipping

Standard shipping is always free, world-wide, with Spoonflower PLUS. Review Shipping Rates and Delivery Options for delivery times to various locations.

Guaranteed and Rush delivery options are always half-price. See a quick example below.

  1. Enter your shipping address at checkout to calculate shipping
  2. The Standard shipping is free for PLUS orders and will be reflected on the Payment step
  3. Review the half-price expedited shipping prices and date if you are working with a deadlineA screenshot of a website

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    A screenshot of a receipt

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Dedicated Support

Our dedicated Spoonflower PLUS help team is available during business hours (EST) to respond to inquiries faster and is committed to providing members with expert care. Instructions on how to get in touch directly with our PLUS help team is provided after purchasing the PLUS membership.

 

FAQ

Does this membership price include tax?

All customs fees and state or local taxes are the responsibility of the purchaser. This is not included in the US$299 price.

Can I use the Spoonflower welcome promo code to purchase Spoonflower PLUS?

As Spoonflower PLUS is program and not a product, it is not available for purchase under a discount and promotion.

What payments are accepted for the purchase of the PLUS Membership 

We accept all major credit and debit cards (Visa, MasterCard, Discover, American Express and their counterparts), and PayPal. Afterpay and Spoondollars cannot be used towards PLUS memberships.

Will the PLUS membership auto-renew?

The Spoonflower Plus membership does not auto-renew. Benefits are valid for one year beginning on the date of purchase and end on the expiration date. After it has expired, you may purchase another year of membership directly from our membership page.

When do the PLUS benefits start? Will items ordered at the same time of the membership qualify for benefits?

The benefits begin after the membership has been purchased for your next order. PLUS memberships must be purchases separately from products.

How does the 1-week turnaround time work?

The 1-week turnaround time is determined by the timestamp when your order is initially placed in UTC. Refer to the section above for more examples.

How will Spoonflower PLUS help my e-commerce store?

With a PLUS membership, you can place orders through your account and update the shipping address to deliver directly to your customers. You can pass along the free Standard shipping benefits to them or distribute the benefits and profits however you like. You can also offer faster production and delivery, as well, by utilizing the production and shipping benefits offered with the PLUS program.

Do you offer API integration?

We are not able to offer API integration at this time. However, there are still a few options to offer custom-printed items to your customers.

  • Option 1 - Simply direct your customers to our site with your shop link and some general information to assist with the best options for your designs, or provide a direct link to the design for purchase in the Spoonflower Marketplace so they could proceed with the purchase themselves.
  • Option 2 - Offer a custom design option through your e-commerce shop or website, and place any orders on the customer’s behalf.
Will customers who buy my designs receive the orders with PLUS benefits?

If you are a verified seller with a PLUS Membership, any Marketplace customer who purchases your designs will NOT receive any additional benefit. PLUS Membership is for your and your orders only and does not influence the experience of other Spoonflower customers.

Why is the turnaround time longer for Home Decor orders with my membership? Is this time the same whether you have a PRO membership or not?

We would like to offer PLUS turnaround times for Home Decor in the future, but at this time all finished items have the same turnaround time due to the manufacturing process. When an order is placed for a specific Home Decor item, we print just the quantity of fabric needed digitally and then cut the fabric down before it proceeds to the correct factory for sewing the item(s) by hand. As a PLUS member, your order will still ship for free with our Standard shipping option.

How do I contact PLUS support?

After purchasing PLUS, you will receive an email with instructions on how to get in touch with our Plus help team for any assistance with your Spoonflower inquiries. Our help experts are available during business hours (EST). 

 

 

See also: Terms and Conditions for Spoonflower PLUS

See also: Shipping Rates and Delivery Options

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