After placing an order while logged into a Spoonflower account, you will have access to the details of your order within your Order History. You can check on currently processing orders, make certain changes, find tracking information for shipped orders, re-order designs and access your invoices.
Accessing Order History
Using Order History
Individual Order Pages
Order Status
Accessing Order History
You may access your Order History in one of the following ways (but be sure you are logged into your account!):
- Hover over the user icon in the upper right corner and click Orders
- Link into Account Settings by hovering over the user icon in the upper right corner. From the selection of tabs, click Orders
Using Order History
Your “Orders” page is organized to share key details around your entire order history.
Each order is listed by Order Date in reverse chronological order (the most recent at the top).
- In the gray bar, you will see the order number and the date the order was placed.
- Below that, you will see what separate shipments the order has been split into and the order status of each shipment. Once an individual shipment has shipped, you will also see the date it has shipped (in green text) along with the tracking information (as a blue clickable link).
- Click the "View Details" button to be taken to the individual order page for more information, which is explained further in the next section.
Individual Order Pages
Each individual Order Page shares up to date production and shipping information. It includes more details about the items you purchased (design, size, quantity, etc.).
There are a few different actions you can take on this page:
- Click the "Generate Invoice" button to download a PDF of the invoice for this particular order.
- Click the "Re-Order" button to re-add the items from this order to your cart if desired. You will see a warning message similar to "Are you sure you would like to add these 3 item(s) to your cart?" Click OK to accept and then travel back to your cart to check out again.
- Click "Order More" next to any particular item to return to that design's purchasing page on the site. Here you can re-order and make any updates to the size, fabric/paper type, or quantity as needed. NOTE: If reorder options are not available, the design or product may no longer be available.
Additionally, if the order has not started printing, you will also see a cancellation option on this page. You can learn more in Cancel an Unprinted Order.
Order Status
Your Order Status will change as your order is processed. If your order (or an individual shipment) is Waiting To Print, you may see the option to cancel the order (or shipment) on the individual order pages.
IMPORTANT: To communicate about other possible changes to your order, such as item cancellation or address confirmation, please contact us here.
See Also: How to Place an Order
See Also: How to Cancel or Update an Unprinted Order