Order Status and History

After placing an order while logged into a Spoonflower account, you will have access to the details of your order within your Order History. You can check on currently processing orders, make certain changes, find tracking information for shipped orders, re-order designs and access your invoices.

Accessing Order History
Using Order History
Individual Order Pages
Order Status

Accessing Order History

If you have an account and are logged in, you may access your order history in one of the following ways:

• Hover over the user icon in the upper right corner and click Orders
• Link into Account Settings by hovering over the user icon in the upper right corner. From the selection of tabs, click Orders
• Or, go directly to this link: https://www.spoonflower.com/en/account/orders

Otherwise, if you placed the order as a "guest", you can still use the order history link  (https://www.spoonflower.com/en/account/orders), but you will need to enter the order number and the email address you used to place the order. Then, click the "Find Guest Order" button to find out more information about your order.

Using Order History

Your “Orders” page is organized to share key details around your entire order history.

Each order is listed by Order Date in reverse chronological order (the most recent at the top). 

1. In the gray bar, you will see the order number, the date the order was placed, and the total price.
2. Below that, you will see what separate shipments the order has been split into and the order status of each shipment. Once an individual shipment has shipped, you will also see the date it has shipped along with the tracking information (as a teal clickable link).
3. Click the "See Details" button to be taken to the individual order page for more information, which is explained further in the next section.

NOTE: The order history will only show orders through 2023.  If you need information about a previous order that is not displayed, please contact us. 

Individual Order Pages 

Each individual Order Page shares up to date production and shipping information. It includes more details about the items you purchased (design, size, quantity, etc.) as well as the shipping address and total. 

There are a few different actions you can take on this page:

1. Click the "Generate Invoice" button to download a PDF of the invoice for this particular order.
2. Click "Order More" next to any particular item to return to that design's purchasing page on the site. Here you can re-order and make any updates to the size, fabric/paper type, or quantity as needed. NOTE: If reorder options are not available, the design or product may no longer be available.

Additionally, if the order has not started printing, you will also see a cancellation option on this page.  You can learn more in Cancel an Unprinted Order.

Order Status

Your Order Status will change as your order is processed. If your order (or an individual shipment) is Waiting To Print, you may see the option to cancel the order (or shipment) on the individual order pages. 

IMPORTANT: To communicate about other possible changes to your order, such as item cancellation or address confirmation, please contact us here.

See Also: How to Place an Order

See Also: How to Cancel or Update an Unprinted Order