Everything you order at Spoonflower is custom printed for you! For one hour after the order is placed, you may cancel an entire order, or request to remove individual items from an order.
Canceling an Order: Spoonflower User
Canceling an Order: Guest User
Canceling an Order: Spoonflower User
To cancel an order, you can find a link to cancel the order in your order confirmation email, as seen below.
Or, you may use the Cancel option within your order history.
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Hover over the person icon in the top right corner of the site and click Orders.
- Click the order in your order history that you hope to cancel.
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Click the red “cancel” button at the top of the page.
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Choose if you’d like a Refund or Spoonflower credit. Then, choose the reason for cancellation from the dropdown menu.
- Click the Confirm button and confirm your submission when prompted. A message will pop up for final confirmation.
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You can expect to receive a confirmation of the cancellation and refund/credit via email shortly. The status of the order will update in your order history as well, as seen below.
Canceling an Order: Guest User
If you placed your order as a guest, you can find a link to cancel the order in your order confirmation email, as seen below.
If you cannot locate your confirmation email and still want to cancel, please contact us immediately. To help you more efficiently, please go ahead and create a free Spoonflower account using your original email address. When reaching out to us, be certain to include:
- the email address you used to place the order
- your order number
- essential details - design ID, item type, quantity - you hope to delete
- preferred method of reimbursement - refund to your credit card or Spoondollar credit
See Also: Modify an Unprinted Order
See Also: Order Status and History