The happiness of our customers is extremely important to us. Each and every Spoonflower order is custom printed for the individual who orders it, which means that we cannot re-stock and re-sell material that is returned to us. If you receive a flawed or damaged order, we are always willing to replace or refund it. If you wish to return an order for some other reason, we are happy to work with you to make sure you're not stuck with fabric that you cannot use and don't absolutely love.
- Contact us to start a return or reimbursement request before mailing your package to us.
- Please include all relevant information along with a photo of the issue and order number if applicable, for quicker processing.
- We do not offer prepaid return labels, so once you hear back from us with instructions, simply choose the shipping service that’s most affordable or convenient for you.
- You have 60 days to let us know if there’s an issue. Check your order promptly after you receive it to avoid missing the window.
Returns and exchanges can be mailed to:
ATTN: Customer Service
2810 Meridian Pkwy #176
Durham, NC 27713
Spoonflower GmbH, Haus 6
12059 Berlin Germany
NOTE: Please note that Spoonflower.com cannot accommodate reprint or refund requests for orders placed on Etsy, Amazon or eBay; or on other external marketplaces. You must follow the procedures of the site where you purchased the goods so that your reprint or return can be processed accurately.