You may cancel an entire order, or remove individual items from an order, as long as it has not started printing.
Help: Update Your Shipping Address
Help: Modify an Unprinted Order
Canceling an Order: Spoonflower User
Canceling an Order: Spoonflower User
If you have an active Spoonflower account and your order has not started printing, you may use the Cancel Order option on your Orders page.
- Hover over the person icon in the top right corner of the site and click Orders
- Link into the Order Number for the order you hope to cancel
- Click Cancel This Shipment or Cancel Order
- Select Refund or Store Credit (Spoondollars) from the drop-down menu and enter a reason for your cancellation.
- Click CANCEL ORDER button and confirm your submission when prompted.
- A message will pop up for final confirmation.
- Your order will now have a status of "Hold" in your order history. You can expect to receive a confirmation of cancellation and refund/credit emails within 24 business hours.
Canceling a Guest Order
If you placed your order as a guest, please contact us immediately from the proper email address and be certain to include your:
- your order number
- essential details - Design ID, item type, quantity - you hope to delete
- preferred method of cancelation - refund or credit
To help you more efficiently, please create a free Spoonflower account using your original email address.
See Also: Order Status and History
See Also: Shipping Rates and Delivery Options